Returning products.

Returns / Exchanges can only be made within 30 days of receiving your package.

Attention, SC VECTRO TECH STORE SRL ONLY processes/takes into account returns received through the return form on the vectro.ro website, any other means of communication (telephone, whatsapp, etc.) of the intention to return the purchased products will not be accepted. processed.

Purchases made in December are eligible to be returned by January 25.

The customer is responsible for any return shipping costs and obtaining tracking information, as SC VECTRO TECH STORE SRL is not responsible for any lost / missing returns.

All Electro items must be returned in their original packaging, undamaged, with no signs of wear or AWB stickers on the original packaging. .Any damaged items that show signs of wear or that do not comply with SC VECTRO TECH STORE SRL return policy will be refused and the item will be shipped back at the customer's expense or a 20% damage fee per unit will be deducted from reimbursement.

Reimbursement.

After we receive your returned package, please allow 3-5 days for processing. After processing, we will send you an email to confirm that the return has been completed. Refunds are ONLY made to a bank account opened at a bank in Romania. We do not refund money in accounts like Revolut, Transferwise or similar.

Please allow up to 10 business days for your refund to be reflected in your account or your exchange to be sent. We do not refund shipping fees.

If you believe you have received a defective product, before returning the item, please email us with a picture of the defect and your order number so that our quality control team can review it.

By placing an order at www.electro-az.com, the customer acknowledges and accepts all our shipping / return policies, terms and conditions.